Polonia Airport Administrator, Medan, Norht Sumatera, give had warning to AirAsia company because consider to neglected their passangers. AirAsia plane QZ 7497 from Medan to Jakarta destination delayed for 16 hours and 10 minutes because plane engine damaged.
“Even Air Asia was given competation to their passangers, but this thing is not enough. AirAsia was make lose out passangers by neglected them,” says Polonia Airport Administrator, Razali Abubakar on August 10, 2009 in Medan.
AirAsia with Jakarta destination that Razali means scheduled take off on Sunday at 19.00. Because the plane had engine problem when take off time comes, AirAsia staff anounced that their take off schedule delayed and take off time changed to 22.30. At Last, AirAsia staff announced canceled their flight schedule and this make disturbance at domestic departure terminal of Polonia Airport. Disappointed passangers, according to Rizali, was emotion till make them trowed trolly in front official. Situation at the night, he said, tendered to anarchy so airport security official, police officer, and airforce army must be involved to cooling down the passangers. “Passangers disappointed because flight canceled not following with continuation ticket changed (for tthem who must come back again to Jakarta),” explains Razali.
Then AirAsia official make negotiation with some passangers till Monday at 02.00. Connected with the situation, agreement had make with continuation ticket changed. Beside that, AirAsia also provided lodging for the night at Angkasa Hotel, Medan. Finally, flight can be done on Monday at 11.20. Distribution and Marketing Director of Indonesia AirAsia, Widijastoro Nugroho when confimated was in Kuala Lumpur, Malaysia, said that three AirAsia planes have some problems. This situation make AirAsia also have problem to flied all passangers in Medan. “One Boeing 737-300 scheduling for routine check up (C-Check). One Boeing 737-300 have hydrolic system damged. And one Airbus A-320 that scheduled to flied passanger from Medan to Jakarta must checked (grounded) because hard landing guess or landing with collide,” he says.
“Even Air Asia was given competation to their passangers, but this thing is not enough. AirAsia was make lose out passangers by neglected them,” says Polonia Airport Administrator, Razali Abubakar on August 10, 2009 in Medan.
AirAsia with Jakarta destination that Razali means scheduled take off on Sunday at 19.00. Because the plane had engine problem when take off time comes, AirAsia staff anounced that their take off schedule delayed and take off time changed to 22.30. At Last, AirAsia staff announced canceled their flight schedule and this make disturbance at domestic departure terminal of Polonia Airport. Disappointed passangers, according to Rizali, was emotion till make them trowed trolly in front official. Situation at the night, he said, tendered to anarchy so airport security official, police officer, and airforce army must be involved to cooling down the passangers. “Passangers disappointed because flight canceled not following with continuation ticket changed (for tthem who must come back again to Jakarta),” explains Razali.
Then AirAsia official make negotiation with some passangers till Monday at 02.00. Connected with the situation, agreement had make with continuation ticket changed. Beside that, AirAsia also provided lodging for the night at Angkasa Hotel, Medan. Finally, flight can be done on Monday at 11.20. Distribution and Marketing Director of Indonesia AirAsia, Widijastoro Nugroho when confimated was in Kuala Lumpur, Malaysia, said that three AirAsia planes have some problems. This situation make AirAsia also have problem to flied all passangers in Medan. “One Boeing 737-300 scheduling for routine check up (C-Check). One Boeing 737-300 have hydrolic system damged. And one Airbus A-320 that scheduled to flied passanger from Medan to Jakarta must checked (grounded) because hard landing guess or landing with collide,” he says.
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