If there is one person who can tell you how to improve customer service, create a more vibrant workplace and generally let your business achieve the highest level for excellence then that one person is Dr Joseph A. Michelli. Dr. Joseph A. Michell is author of The Starbucks Experience and When Fish Fly. I like those books. In his latest book “The New Gold Standard”, Dr Joseph A. Michelli uncovers the secret of world-class leadership. “The New Gold Standard”: this is the first time the award-winning global hospitality and lifestyle company has shared such detailed information on its corporate culture and service philosophy. Discover how to engage customer royalty, measure results, and retain the best talent in a service economy. “The New Gold Standard” has been endorsed by many distinguished business leaders and authors including Kenneth Lewis, chairman and chief executive officer The Bank of America, who termed the book “a valuable addition to business literature.” Ken Blanchard, coauthor of “The One Minute Manager: described the book as “required reading for anyone who wants to learn how to create passionate employee and customer.”
Dr Joseph A. Michelli will share his knowledge and information in Jakarta on November 4, 2009 at The Ritz Carlton Mega Kuningan in one day workshop. Your investment for this workshop : Regular Rp. 3.5 million, Early Bid (before October 30) Rp. 3 million, Super Early Bid (before October 22), and for student rate Rp. 1.5 million. Organizer by PT. Results Asia.
Dr Joseph A. Michelli will share his knowledge and information in Jakarta on November 4, 2009 at The Ritz Carlton Mega Kuningan in one day workshop. Your investment for this workshop : Regular Rp. 3.5 million, Early Bid (before October 30) Rp. 3 million, Super Early Bid (before October 22), and for student rate Rp. 1.5 million. Organizer by PT. Results Asia.
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